Cancellation policy

Effective Date: 10th December 2024

At Enough Wellness Ltd, we aim to provide a seamless subscription experience so you can enjoy your favourite products without hassle. By subscribing, you agree to the terms outlined below. 

 

 

1. Managing Your Subscription 

You can modify, pause, or cancel your subscription anytime by emailing info@enoughwellness.co.uk. 

  • Requests must be submitted at least 48 hours before the next billing date to ensure changes are applied for the next billing cycle. 

  • Changes or cancellations initiated less than 48 hours before your billing date may not take effect until the following cycle. 

 

 

2. Billing and Shipping 

Your subscription will automatically renew and charge you based on the plan you select (e.g., monthly). 

  • Billing occurs at the beginning of each subscription period. 

  • Products will be shipped promptly after your payment is processed. Delivery times may vary depending on your location. 

  • It is your responsibility to ensure your payment details and shipping address are accurate and up-to-date to avoid delays. 

 

 

3. Cancellations and Refunds 

We offer flexible subscriptions, allowing you to cancel or pause anytime without fees. However, please note the following refund conditions: 

  • Refunds are issued only if: 

    • Duplicate charges were made due to an error on our part. 

    • Subscription errors (e.g., wrong product sent) are reported within 14 days of receipt. 

  • Refunds related to non-delivery will be subject to verification with our shipping partner. 

  • Cancelled subscriptions will not refund any prorated amount for unused portions unless stated otherwise. 

 

 

4. Privacy and Data Protection 

We take your privacy seriously. Any personal information collected (e.g., payment details and shipping addresses) will only be used to process your subscription and comply with legal obligations. 

  • Your data will never be shared with third parties without your explicit consent, except where required by law or to fulfil your order. 

  • For further details, please review our Privacy Policy, which is accessible on our website. 

 

 

5. Customer Responsibilities 

By subscribing, you agree to the following responsibilities: 

  • Ensure accurate and current payment, shipping, and contact information to prevent service interruptions. 

  • Notify us promptly if there are any changes to your subscription details or issues with your order. 

  • Use products in accordance with the provided guidelines and instructions. 

 

 

6. Contact Us 

If you have questions or concerns or need subscription support, please email us at info@enoughwellness.co.uk. Our dedicated team is available to resolve issues as quickly as possible. 

 

 

7. Policy Visibility and Agreement 

This Subscription Policy is accessible in the footer of our website, during checkout, and on our FAQs page. 

  • Customers will receive an order confirmation with links to this policy when they subscribe. 

  • By subscribing to any product or service, you confirm that you have read, understood, and agreed to this policy. 

 

 

8. Legal Disclaimer 

  • This policy is governed by the laws of England and Wales. 

  • Nothing in this policy limits or excludes your statutory rights as a consumer under UK law. 

Thank you for choosing Enough Wellness Ltd. We value your trust and are committed to providing a straightforward and enjoyable subscription experience.